17/07/2018
3 ways technology can help you keep the human touch in your global service
How can you offer consistently great global service across continents without people on the ground? Used well, digitalisation will help you do that.
Howard Williams
Howard Williams works in customer experience at Parker Software ((www: https://www.parkersoftware.com/), who develop live chat and business automation software. He leads the activities of Parker Software’s global customer team, with a focus on the consumer, their experience, and how it can be continually improved.
For further information contact Niamh Reed, Parker Software, by email at niamh.reed@parkersoftware.com