Jim Tompkins

Dr. James A. Tompkins is an international authority on supply chain strategy, focusing on implementation of end-to-end supply chains that are demand driven. Jim is the founder and CEO of Tompkins International. He has written or contributed to more than 30 books, including Caught Between the Tiger and the Dragon, Bold Leadership, Logistics and Manufacturing Outsourcing, The Supply Chain Handbook, No Boundaries and Facilities Planning.

10/11/2015

Why you need to switch to a customer centric supply chain to stay competitive

In today’s demand driven omnichannel environment, there are many instances in which customer expectations are not satisfied. In large part, this occurs because companies’ supply chains are not designed to meet the new requirements of omnichannel distribution. A supply chain needs to be able to respond to customers’ demands by becoming “customer centric”.