10/11/2015

Why you need to switch to a customer centric supply chain to stay competitive

In today’s demand driven omnichannel environment, there are many instances in which customer expectations are not satisfied. In large part, this occurs because companies’ supply chains are not designed to meet the new requirements of omnichannel distribution. A supply chain needs to be able to respond to customers’ demands by becoming “customer centric”.

02/11/2015

Is there a place for old-fashioned values in today’s tech-driven supply chain world?

“Schwinn” had a magical name in the 1960s that became synonymous with bicycles. The brand had developed a great reputation for quality and durability. Over the intervening years, the processes and technologies have changed the industry, but is there still a place for good old-fashioned values in today’s tech driven supply chain world?

06/10/2015

How innovation in traceability is creating accountability in retail supply chain

Looking back on a crucial career decision of my own, some ten years ago, to shift from a purely commercial focus on supply chains towards what was then the new horizon of sustainability, I can say with confidence that conceptually, ‘responsible supply chain operations’ have made it into mainstream thinking.